Ordering and Payment
How do I place an order at Kuutaro?
Choose the products you want, add them to your cart and proceed to checkout. Enter your contact and delivery details, select the available delivery and payment method, and confirm your order.
Which payment methods are available?
The payment methods currently available for your order are shown at checkout.
How do I know my order was successful?
After a successful order, you will see a confirmation and the order information will be sent to the email address you provided. If you do not receive it, check your spam folder.
Shipping
Does Kuutaro deliver throughout Estonia?
Yes. Available delivery methods and the shipping price are shown at checkout.
Does Kuutaro ship internationally?
International shipping options depend on the destination country and your order. Enter your delivery address at checkout to see the available shipping methods.
How much does shipping cost?
The shipping price depends on the weight and dimensions of the order, destination country and delivery method. The exact price is shown at checkout before you confirm the order.
Why might products from one order arrive in separate parcels?
Some Kuutaro products may be dispatched from different warehouses, so items from the same order may occasionally arrive in separate shipments.
What should I do if my parcel has not arrived or an item arrives damaged?
Contact us and include your order number. For damaged items, please also include photos of the product and packaging where possible.
Returns and Order Changes
Can I return a product?
Where provided by law, consumers have a 14-day right of withdrawal for online purchases. Exceptions and detailed conditions are set out in Kuutaro’s Terms and Conditions of Sale.
Can I change or cancel an order?
If your order has not yet been processed or dispatched, a change or cancellation may be possible. Contact us as soon as possible and include your order number.
Products
What can I find in the Kuutaro online store?
Kuutaro offers tarot cards and accessories, crystals and raw stones, incense, Palo Santo, white sage, ritual accessories, Himalayan salt products, tea and tea accessories, music and sound products, and other items associated with spiritual practices and rituals.
How do I choose a tarot deck?
For your first tarot deck, choose imagery and symbolism that feel clear and appealing to you. Beginners often find decks with easily interpreted illustrations especially convenient.
Are all crystals and raw stones identical?
No. Natural stones vary in colour, shape, pattern, transparency and structure, so the item you receive may differ slightly from the product photograph.
What are Palo Santo and white sage used for?
They are traditionally used for scenting spaces, smoke cleansing, rituals and meditation. Always consider fire safety and adequate ventilation when burning these products.
What is the Rose of Jericho?
The Rose of Jericho curls up when dry and opens when placed in water. It is also used decoratively and in rituals and is traditionally associated with renewal, new beginnings, abundance and change.
Tarot Readings
Does Kuutaro offer tarot readings?
Yes. Kuutaro offers personal tarot readings for topics such as relationships, love, work, career, choices and possible future developments.
Can I receive a tarot reading online?
Yes. Kuutaro also offers online tarot consultations and online chat. Choose the appropriate service in the online store and follow the instructions on the service page.
Does Kuutaro have a tarot phone line?
Yes. The Kuutaro tarot line is 900 7776. The call price and further information are available on the tarot line page.
Do tarot cards predict the future?
Tarot cards can be used to explore possible developments, influences and patterns based on the current situation. Decisions and changing circumstances can affect how a situation develops.
Contact
I have a question that is not answered here. What should I do?
Contact Kuutaro through the Contact page. For order-related questions, include your order number where possible.